Privacy Policy

We may collect personal information when you:

• Submit an enquiry through our website
• Request a free consultation
• Complete a booking form or confirm a booking
• Email or otherwise correspond with us
• Make a payment for your journey
• Interact with our website, which may use analytics or cookies

The information we collect typically includes your name, email address, phone number, travel preferences, group details, and any details needed to arrange your journey (such as passport information for visas and permits).

We use your information to:

• Respond to enquiries and provide consultations
• Design and arrange your Bhutan journey
• Process bookings and payments
• Arrange visas, permits and on-ground services through our local partner
• Communicate with you before, during and after your trip
• Improve our services and website

To deliver your journey, we may share relevant information with our trusted Bhutanese local partner and other service providers involved in your trip (for example, airlines or accommodation providers). We share only what is necessary to arrange and deliver your journey.

We may also use third-party services for payments, website analytics or email communications, which may process information in accordance with their own policies.

We take reasonable steps to protect your personal information from unauthorised access, use or disclosure. Payment information is handled through reputable payment providers, and we do not store full card details.

We retain personal information for as long as necessary to provide our services and to meet any legal or record-keeping obligations. As a general guide, we keep general booking and personal client information for 1 to 3 years after your trip ends, while financial records and tax invoices are retained for 5 to 7 years to comply with legal and tax requirements. You may request earlier deletion of your personal information where applicable by contacting us.

You may request access to, or correction of, the personal information we hold about you. Please contact us using the details below. We will respond to requests in a reasonable timeframe.

With your consent, we may send you occasional travel inspiration and updates. You can unsubscribe at any time using the link in any email or by contacting us.

Our website uses the hosting platform's built-in analytics to collect anonymous, aggregated information about how visitors use the site — such as number of visits, pages viewed, approximate location, and the type of device or browser used. This information is used only to understand and improve the site. It is not used to identify you personally.

We do not use third-party analytics services (such as Google Analytics or Meta Pixel) or advertising or tracking cookies. The platform may set essential cookies that are necessary for the website to function properly (for example, to remember your session). These cannot be switched off as they are required for the site to work. You can control any non-essential cookies through your browser settings.

If you have any questions about this policy or your personal information, please contact us:

AUNZ to Bhutan
Email: info@aunztobhutan.com.au